CUSTOMER SUPPORT
Service & Support
Primax International Inc. is committed to the precision and longevity of your equipment. Our authorized service centers ensure your professional imaging tools operate at peak optical accuracy.
Expert Calibration & Repair
Our technical facility is equipped with state-of-the-art diagnostic tools designed specifically for high-end optical systems. We use only 100% genuine manufacturer parts to guarantee that your equipment maintains its structural integrity and performance specifications.
Whether it’s routine sensor cleaning, complex lens recalibration, or internal component replacement, our factory-trained technicians provide clinical precision in every service request.
Genuine Parts
Direct from manufacturers.
Factory Trained
Certified technicians.
Primary Service Hub
Primax Service Center, Kathmandu
Operating Hours
Sun - Fri: 10:00 AM - 6:00 PM
Sat: Closed
Quick Assistance
Warranty Terms & Conditions
Review the full policy and coverage details for your specific brand and equipment type.
Direct Support
Need immediate assistance? Connect with one of our certified technicians to diagnose your issue.
Locate Serial Number
Find out where to look on your camera body, lens, or accessory to find its unique identifiers.